In this Agreement;
“Agreement” means these terms and conditions together with the Order Confirmation.
“Approval Process” means post sign off of the Brief Document, or post the work commencing, the Customers instruction to Contact Online to make changes or amendments to the Service using the Changes Control Document.
“Bespoke Services” or “Bespoke Work” means any Services which has been designed to bespoke specifications as reflected in the Brief Document.
“Brief Document” means the initial interpretation of the Work, based upon the Quotation Document, outlining the functionality and listing a work schedule, with regards the need for this document; Contact Online will be the sole arbiter of this issue.
“Changes Control Document” (CCD form) means the document which captures and records all Customer instructions including on-going Customer requests for project changes and amendments, to the Services to ensure management.
“Completion of Work” means the conclusion of Work delivered by Contact Online, post development stage where the Customer assumes responsibility, as confirmed by Contact Online and as described in the Order Confirmation.
“Consultancy and Training Services” means provision of consulting and training Services relevant to the Service deployed by Contact Online more fully described in the Order Confirmation.
“Contact Online” or “we/our/us” means Contact Online Ltd, a company registered in Scotland (company registration number SC420651), registered at BALTIC CHAMBERS SUITE 126-128, 50 WELLINGTON STREET, GLASGOW, LANARKSHIRE, SCOTLAND, G2 6HJ.
“Contact Online Plug-in” means the plug-ins created by Contact Online and the IP owned by Contact Online.
“Contract Price” means the total of all charges (calculated by hourly rate, daily rate, monthly rate, or fixed priced) for the Service to be provided under this Agreement as set out in the Order Confirmation.
“Customer Call” means the Customer communication by telephone or by email from an existing customer.
“Customer Pricing Policy” means the pricing structure first agreed and subject to amendment after the Service has commenced based on the actual workload and complexity of the work carried out by us.
“Digital Signature” means an electronic signature that allows the Customer to instruct Contact Online to carry out Work.
“General Communication” means any sales or general query unrelated to an on-going live Project and not a technical query; you can contact us by telephone on 0141 250 7050 or by email on email@example.com.
“Inspection” means the process where the Work is assessed by Contact Online conducting a review of the Work and ensuring the Work is identical to the Work carried out as described in the Brief Document.
“Intellectual Property” means any Scripts, Contact Online Plug-in, process, patent, invention, software, computer code, copyright, database right, registered or unregistered design, trademark (whether registered or unregistered), trade name, logo, trade secrets, know-how or other industrial or intellectual property right subsisting anywhere in the world, and applications for any of the foregoing, together with the goodwill thereon.
“Keyword Report” means the keywords chosen by Contact Online for usage when delivering SEO Services. With regard to the research and choice of words used; Contact Online is the sole arbiter of this issue.
“Material Change” means significant change(s) to the objectives, methods or extent of the Work as set out in to the Brief Document, in respect of which Contact Online will be sole arbiter. Any changes deemed to be a Material change will be subject to further quotation.
“Minor Changes” means changes carried out by Contact Online which are part of the Brief Document and is not classified as a Material Change and will not require a further quotation more fully described in the Order Confirmation.
“Out of Hours” means Adhoc Services offered to the Customer outside the hours of 9.00 to 5.30pm, Monday to Friday and charged at a different hourly rate.
“Project” means the current Work provisioned by Contact Online.
“Project Communication (s)” means the Customer Call or Customer communication with regards to a live Project resulting in a weekly or monthly call, contactable by telephone or by email on firstname.lastname@example.org
“Quotation Document” means pre-contract information provided by you to allow Contact Online to provide an accurate quotation; the information provided by the initial interpretation of the Work you will be required by Contact Online to deliver the Service.
“Reporting” means the detailed reports created by Contact Online outlining details of the Work carried out. The frequency of the reporting is on a weekly or monthly basis. The style, approach and methodology used is the choice of Contact Online, who shall be the sole arbiter with regard to this issue.
“Sign Off” means the Customer’s instruction to Contact Online to proceed with agreed stages of the Work as set out in the Order Confirmation.
“Staging Document” means the document that records the timescales and customer responsibilities including the stages of automatic ‘Sign Off’.
“Subscription Services” means the option to pay for Services (excluding domain name and hosting Services) via Direct Debit; this is at the election of Contact Online, who is the sole arbiter of this issue.
“Support” means the additional support offered to the Customer to commence after Completion of Work.
“the Customer” and “You / Your” means the company, firm, person, persons, corporation or public authority identified in the Order Confirmation as contracting for the Service and includes their successors or personal representatives.
“the Order Confirmation” means the email or letter sent to the Customer by Contact Online which sets out details of the Service to be provided, price, completion date (if any) and such other specific contractual terms as may be appropriate.
“the Service” means the provision of design and development services, social media. social ads and search engine optimisation services (seo) and in addition the supply of consultancy and Support services and Reporting services where applicable (together or individually known as “Work”), all as fully described in the Order Confirmation.
“the Service Commencement Date” shall be the date the Service is available as set out in the Order Confirmation.
“Working Day” means within the hours of 9.00am to 5.30pm, Monday to Friday only, not including bank or statutory holidays;
“Writing” includes any written paper document, any fax and any email correspondence.