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	<title>Website Design Archives - Contact Online Ltd.</title>
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		<title>Easy &#038; Free Way to Optimise your Images for your Website</title>
		<link>https://contact.digital/easy-free-way-to-optimise-your-images-for-your-website/</link>
					<comments>https://contact.digital/easy-free-way-to-optimise-your-images-for-your-website/#comments</comments>
		
		<dc:creator><![CDATA[ContactOnline]]></dc:creator>
		<pubDate>Fri, 09 Aug 2019 10:00:44 +0000</pubDate>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[Website Design]]></category>
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					<description><![CDATA[<p>Setting the scene One of the issues we come across with websites when clients have control themselves is usually lot&#8217;s of small things that add up over time. This small stuff can affect your site in multiple ways. One of these seems simple and obvious, but is a very big cause of your website loading [&#8230;]</p>
<p>The post <a href="https://contact.digital/easy-free-way-to-optimise-your-images-for-your-website/">Easy &#038; Free Way to Optimise your Images for your Website</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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									<h2>Setting the scene</h2><p>One of the issues we come across with websites when clients have control themselves is usually lot&#8217;s of small things that add up over time.</p><p>This small stuff can affect your site in multiple ways. One of these seems simple and obvious, but is a very big cause of your website loading slowly and very few people take the time to do something about it.</p><p>As web/graphic designers we have access to software that does a good job at exporting images for online use. We can maintain the quality/size of the image to get the balance just right.</p><p>Unfortunately clients, whilst they have control to upload images to their website don&#8217;t always have this skill set, so they just upload what they have with no idea that this is adversely affecting them or their online business.</p><p>This leads to images getting uploaded that whilst they can look fantastic, may take ages for a visitor to download (dependant on the internet connection they have), even worse if they are on a mobile internet connection.</p><p>This affects the visitors impression of your company/brand&#8230; nobody likes waiting.</p><p>Add to that Google give you small bonus ranking points if you make your site zippy to load, so it&#8217;s worth taking a few minutes more before uploading each image to optimise it.</p><p>I realise that not everyone has time to learn this skill of export and optimising or even have the software to do it, we would use Photoshop when we really want to get down to the absolute smallest size while keeping the quality.</p><p>However there is a short cut that will help reduce most images well enough that it&#8217;s worth the upload, download time, we&#8217;re talking usually seconds, not minutes and no requirement for learning Photoshop.</p><p>If you want to jump in then here is a top 5 for various online tools you can use for free.</p><ol><li><a href="https://compressor.io/" target="_blank" rel="noopener">https://compressor.io/</a></li><li><a href="https://shortpixel.com/" target="_blank" rel="noopener">https://shortpixel.com/</a></li><li><a href="https://tinypng.com/" target="_blank" rel="noopener">https://tinypng.com/</a></li><li><a href="https://imagecompressor.com/" target="_blank" rel="noopener">https://imagecompressor.com/</a></li><li><a href="https://kraken.io/web-interface" target="_blank" rel="noopener">https://kraken.io/web-interface</a></li></ol><p>However before you dive in I would recommend you read on first as there are a few little downsides you should be aware of.</p><p>So the biggest warning is to always check the quality of the compressed image, sometimes it goes too far and you lose too much quality, which can also give the wrong impression to your visitors. So it&#8217;s not worth the file size saving if it looks too blocky,</p><p>If you find this happening a lot with your images then at this point you might want to look at learning how to optimise properly using software or try a different online optimising site, just go to You Tube and type in &#8220;optimising images for online use&#8221;.</p><p>The links to the optimising sites that I&#8217;ve provided will also usually strip out what&#8217;s called meta data, now some of this meta data is just things like make of the camera type, sometimes copyright info, location etc.., so if you optimise your images like this then you may be losing valuable information for Search Engines to grab on to for rankings (it&#8217;s not a great deal, but every little bit helps with Search Engine Optimisation). You can always go back in and add some back to the image, just Google adding meta data to images and there will be plenty instructions you can follow.</p><p>However if you don&#8217;t really know what meta data is or that it&#8217;s even being done to the image you have, you will most likely be safe (although copyright removal could go against terms of stock photos or photographers images you buy), just make sure you keep a copy of the original file or ask who is supplying them if they have added meta data to the images.</p><p>I&#8217;ve used these online tools for quickness, some even have plugins for WordPress to make things easier and automated but you&#8217;ll still want to check the results.</p><p>On a client project we managed to save a lot of from the file size with no loss in quality on the image, which is why I&#8217;ve written this article for others to benefit from, so here is my results below to give you an idea of the kinds of savings you could get.</p><h2>Home Page Banner Optimisation Tests</h2><p>Here is a couple of examples from a site we did a while ago to show just how much of a difference it can make.</p><h3>Example 1</h3><p><img fetchpriority="high" decoding="async" class="alignnone size-full wp-image-4605" src="https://contact.digital/wp-content/uploads/2019/08/Banner-1-Original.jpg" alt="" width="940" height="408" srcset="https://contact.digital/wp-content/uploads/2019/08/Banner-1-Original.jpg 940w, https://contact.digital/wp-content/uploads/2019/08/Banner-1-Original-344x149.jpg 344w, https://contact.digital/wp-content/uploads/2019/08/Banner-1-Original-768x333.jpg 768w" sizes="(max-width: 940px) 100vw, 940px" /></p><p>The original image&#8217;s Filesize = <strong>348k</strong></p><p>The compressed was Filesize = <strong>125k</strong></p><p>So that&#8217;s an amazing saving of <strong>223K</strong> and if I took it into Photoshop I could probably reduce it a little more, but for a quick upload, wait, download it&#8217;s certainly nothing to sneeze at.</p><p>Also consider that single image now loads for the visitor in about a 1/3 rd of the time. If you have lot&#8217;s of images and you get a better compression rate you could save even more time loading your website pages.</p><h3>Example 2</h3><p><img decoding="async" class="alignnone size-full wp-image-4607" src="https://contact.digital/wp-content/uploads/2019/08/Banner-2-Original.jpg" alt="" width="940" height="408" srcset="https://contact.digital/wp-content/uploads/2019/08/Banner-2-Original.jpg 940w, https://contact.digital/wp-content/uploads/2019/08/Banner-2-Original-344x149.jpg 344w, https://contact.digital/wp-content/uploads/2019/08/Banner-2-Original-768x333.jpg 768w" sizes="(max-width: 940px) 100vw, 940px" /></p><p>Here&#8217;s the other one Filesize = <strong>473K</strong></p><p>Here is the optimised version Filesize = <strong>146K</strong></p><p>That&#8217;s a whopping <strong>327K saving</strong> for less than a 30 seconds effort with no visible loss in quality.</p><h2>Conclusion</h2><p>If you run your own website and use things like stock photos or take your own pictures, it&#8217;s well worth giving this image optimising website a go, you&#8217;re visitors will be happy at the site loading quicker and Search engines will be happy that you&#8217;re helping your visitors, so it&#8217;s a win-win.</p><p>Just remember to always check the result before you upload the image to your own website to be sure you&#8217;re happy with the quality.</p><p>Happy Optimising!</p><p>* Caveat &#8211; Our website optimises the images to keep them small on our website so the images you see in this post aren&#8217;t the same sizes as what&#8217;s mentioned. We encourage you to do you&#8217;re own tests with a large file and see what gains you can get.</p>								</div>
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		<p>The post <a href="https://contact.digital/easy-free-way-to-optimise-your-images-for-your-website/">Easy &#038; Free Way to Optimise your Images for your Website</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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		<title>Quickly Track Links in Analytics!</title>
		<link>https://contact.digital/quickly-track-links-in-analytics/</link>
					<comments>https://contact.digital/quickly-track-links-in-analytics/#respond</comments>
		
		<dc:creator><![CDATA[Alan Fair]]></dc:creator>
		<pubDate>Tue, 30 Jul 2019 08:53:47 +0000</pubDate>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[Website Design]]></category>
		<guid isPermaLink="false">https://contact.digital/?p=4578</guid>

					<description><![CDATA[<p>Setting the scene So I was asked by a client who&#8217;s implementing some of the digital strategy we created for them and they asked if there was a quick and easy way to track the quality and quantify the traffic from a specific social post link in Google Analytics. The quick answer is yes by [&#8230;]</p>
<p>The post <a href="https://contact.digital/quickly-track-links-in-analytics/">Quickly Track Links in Analytics!</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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									<h2>Setting the scene</h2><p>So I was asked by a client who&#8217;s implementing some of the digital strategy we created for them and they asked if there was a quick and easy way to track the quality and quantify the traffic from a specific social post link in Google Analytics.</p><p>The quick answer is yes by using Googles own very handy Campaign URL Builder Tool which makes it a breeze to do.</p><p>I&#8217;m just going to go over basics for this post, remember you need to be sending people to a site you have access to Google Analytics on, this is not for you to track how many people are clicking on your link to someone else&#8217;s site, there are tools for that like <a href="https://bit.ly" target="_blank" rel="noopener">https://bit.ly</a></p><p>Also if this is the only step you ever do and don&#8217;t know how to do the reporting in analytics then later when you do learn or your SEO/Social Media company does a report on content, you&#8217;ll have all the data sitting there waiting for them. Remember Google doesn&#8217;t do retrospective data, so basically if you don&#8217;t do it now you&#8217;ll have lost all that valuable information.</p><p>If enough people comment asking me for a tutorial on the Google Analytics part, then I&#8217;ll consider writing that up as well.</p><p>Here&#8217;s the link if you just want to jump on over and start messing around with it all.</p><p><a href="https://ga-dev-tools.appspot.com/campaign-url-builder/" target="_blank" rel="noopener">https://ga-dev-tools.appspot.com/campaign-url-builder/</a></p><p>However if you want a little more detail read on.</p><h2>How to Use the Tool</h2><p>The first thing you&#8217;ll notice when you go to that link is a bunch of fields you need to fill out.</p><p><img decoding="async" class="alignnone size-large wp-image-4561" src="https://contact.digital/wp-content/uploads/2019/07/Campaign-Builder-1024x873.png" alt="Screenshot of the Google Campaign Builder page" width="1024" height="873" srcset="https://contact.digital/wp-content/uploads/2019/07/Campaign-Builder-1024x873.png 1024w, https://contact.digital/wp-content/uploads/2019/07/Campaign-Builder-269x229.png 269w, https://contact.digital/wp-content/uploads/2019/07/Campaign-Builder-768x655.png 768w, https://contact.digital/wp-content/uploads/2019/07/Campaign-Builder.png 1760w" sizes="(max-width: 1024px) 100vw, 1024px" /></p><p>I&#8217;ve filled out a few above to let you see what that looks like. You don&#8217;t have to fill them all out, but you might want to learn a little more on what they allow you to do in analytics in terms of reports (If there is demand I&#8217;ll write another tutorial for that).</p><p>For now, know that if you fill in the fields using the field descriptions further down the page you shouldn&#8217;t go far wrong. Here&#8217;s an image of what those descriptions are.</p><p><img loading="lazy" decoding="async" class="alignnone size-large wp-image-4563" src="https://contact.digital/wp-content/uploads/2019/07/Campaign-Variable-terms-1024x786.png" alt="Screenshot of Google Campaign Builder Variables that you can choose from" width="1024" height="786" srcset="https://contact.digital/wp-content/uploads/2019/07/Campaign-Variable-terms-1024x786.png 1024w, https://contact.digital/wp-content/uploads/2019/07/Campaign-Variable-terms-298x229.png 298w, https://contact.digital/wp-content/uploads/2019/07/Campaign-Variable-terms-768x590.png 768w, https://contact.digital/wp-content/uploads/2019/07/Campaign-Variable-terms.png 1483w" sizes="(max-width: 1024px) 100vw, 1024px" /></p><p>Once you&#8217;ve filled out the fields you&#8217;ll then see this box below</p><p><img loading="lazy" decoding="async" class="alignnone size-large wp-image-4562" src="https://contact.digital/wp-content/uploads/2019/07/Campaign-Generated-URL-1024x422.png" alt="Screenshot of the URL that's generated by the Google Campaign Builder" width="1024" height="422" srcset="https://contact.digital/wp-content/uploads/2019/07/Campaign-Generated-URL-1024x422.png 1024w, https://contact.digital/wp-content/uploads/2019/07/Campaign-Generated-URL-344x142.png 344w, https://contact.digital/wp-content/uploads/2019/07/Campaign-Generated-URL-768x317.png 768w, https://contact.digital/wp-content/uploads/2019/07/Campaign-Generated-URL.png 1487w" sizes="(max-width: 1024px) 100vw, 1024px" /></p><p>It&#8217;s very handy as it gives you a long version of the URL which you can see all the parameters in (that&#8217;s all the code looking stuff with ?, = and &amp;), if you look at it closely with the fields you filled out you should start to see that it&#8217;s just putting a string (so one thing after another) of instructions after the main url you put in for analytics to record and store other information based on these headings/tags.</p><p>You can also create a short URL version as well that doesn&#8217;t look so complicated and potentially not frighten someone &#8211; especially with all the GDPR stuff going around these days, you can see both examples below.</p><h3>Full URL</h3><p><a href="https://contact.digital/?utm_source=LinkedIn&amp;utm_medium=article&amp;utm_campaign=Linkedin&amp;utm_content=LinkedIn%20Pulse%20Article" target="_blank" rel="noopener">https://contact.digital/?utm_source=LinkedIn&amp;utm_medium=article&amp;utm_campaign=Linkedin&amp;utm_content=LinkedIn%20Pulse%20Article</a></p><h3>Short URL</h3><p><a href="https://goo.gl/UMrCUu" target="_blank" rel="noopener">https://goo.gl/UMrCUu</a></p><h2>What Now?</h2><p>Ok so now you have filled out the fields and generated the URLs simply copy and paste them where you need to.</p><p>Now every time someone clicks that link you&#8217;ll be able to filter that traffic out in Google Analytics. This gives you a very clear idea of the quality of traffic to answer questions like:</p><ul><li>Does the traffic have a high bounce rate (basically are people staying on the page or leaving very quickly)?</li><li>Are people spending the time reading the content on the page?</li><li>Are they looking at more pages than just that one they landed on?</li><li>If you have Analytics Goals setup then you&#8217;ll know if they have filled out the enquiry form or even better with e-Commerce how much that traffic source has made your company.</li></ul><p>There is a lot more you can report on so figure out what your goals are in terms of what you want to measure before you fill out the fields and make sure other things are in place to be able to track and record the information to understand if those goals have been met.</p><p>Also don&#8217;t forget you can make different links for different traffic sources and context, so one for Facebook, one for LinkedIn, one for Twitter to track how well the content, service or product does from each channel from that specific post that you put up.</p><p>Even consider now that you can test the quality of traffic at a specific day of the week or time of day if you re-post the same content and then compare the results in Analytics, yes this all takes a little bit of planning, however if you&#8217;re serious about a digital strategy wouldn&#8217;t you rather know what is and isn&#8217;t working for your budget?</p><p>So now you have the ability to track your digital marketing at a much more granular level what will you do with it? Do you have any questions about the article? If you are still a little confused please let me know and answer what I can.</p>								</div>
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		<p>The post <a href="https://contact.digital/quickly-track-links-in-analytics/">Quickly Track Links in Analytics!</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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		<title>Own and Control Your Domain Name – it’s a Valuable Digital Asset</title>
		<link>https://contact.digital/own-and-control-your-domain-name-its-a-valuable-digital-asset/</link>
					<comments>https://contact.digital/own-and-control-your-domain-name-its-a-valuable-digital-asset/#respond</comments>
		
		<dc:creator><![CDATA[Alan Fair]]></dc:creator>
		<pubDate>Thu, 18 Jul 2019 14:21:26 +0000</pubDate>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[Website Design]]></category>
		<guid isPermaLink="false">https://contact.digital/?p=4494</guid>

					<description><![CDATA[<p>At Contact, we&#8217;ve been developing websites for over 15 years. We&#8217;ve learned plenty of Do&#8217;s and Don&#8217;ts over the years but the number one lesson we&#8217;ve learned is about controlling your domain name. Recently, we spotted a site under development and the holding page wasn&#8217;t an advert for the company &#8211; but for the agency [&#8230;]</p>
<p>The post <a href="https://contact.digital/own-and-control-your-domain-name-its-a-valuable-digital-asset/">Own and Control Your Domain Name – it’s a Valuable Digital Asset</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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									<p>At Contact, we&#8217;ve been developing websites for over 15 years. We&#8217;ve learned plenty of Do&#8217;s and Don&#8217;ts over the years but the number one lesson we&#8217;ve learned is about controlling your domain name. Recently, we spotted a site under development and the holding page wasn&#8217;t an advert for the company &#8211; but for the agency developing the website. Avoiding situations like these are easy &#8211; if your own your domain name.</p><p>In this digital age a lot of businesses aren’t aware of what they should have control of, here’s a quick list of some of the main things we come across with regards to domain names.</p><h2>Don’t let your web or design agency buy your domain name for you.</h2><p>I understand it might be confusing with all the <em>DNS, Nameservers, A record, SPF records</em> talk, but ultimately your part is to just buy the domain name under the business, so you control that digital asset. Simple.</p><p>You can give any agency access with something like <a href="https://lastpass.com/" target="_blank" rel="noopener">LastPass</a> where they won’t ever know the password and you have complete control to revoke their access at any time and &#8211; bonus &#8211; if you have to change the password due to an internal security policy then you don’t have to tell them &#8211; just update LastPass.</p><p>I can put my hand up here and say we’ve been guilty of this in the past buying domain names for clients was so easy to do and was never for control &#8211; we were always happy to release the domain when asked.</p><p>Buying the domain name was mainly for speed -to get a site up or moved or sheer convenience because the client doesn’t want to spend the time going through. We obliged, as it was a 5-minute job for us, and gave us complete control to get things set up.</p><p>For the last few years, however, we’ve been getting clients to buy domain names for themselves. We are practising what we preach.</p><p>Here are some of the scenarios around not having control of your domain name that we’ve identified that will hopefully make you change your mind and take back control.</p><h2>Hiring a New Agency</h2><p>You want to hire a new agency to deal with your site and/or email. Now you have to get the new company to talk to the old company…awkward indeed. We&#8217;ve been there (it’s not fun) and that’s assuming you&#8217;re still on good terms with them. If you&#8217;re in a dispute with your former agency do you think they&#8217;ll happily hand over a domain name?</p><h2>Getting Technical Work Done</h2><p>You are hiring a company to do something else technical and they need access so, say, something like email or setting up a software system where you need a subdomain (e.g https://subdomian.yourmaindomain.com) and now you have to go through your agency. This might cause delays in getting any work done -especially if they are on holiday. This also causes an issue in trying to time changes/updates to reduce or eliminate any downtime i.e. your website or email doesn’t go down temporarily.</p><h2>Who Even Bought The Domain?</h2><p>It’s been so long that you can’t remember who bought the domain name in the first place, do you even still talk to them? What if they are no longer around as a company?</p><p>A domain can be purchased for multiple years in advance and, in theory, your site and email could work for years before you ever find out that is the case &#8211; you could then lose everything then next day you walk into work. You’ll know because you’ll see the wave of panic in people’s faces as you walk in the office, of course, your phone will likely have many messages left on it.</p><p>It could also be a very difficult process to get your domain name back if that happens, so please don’t let it happen.</p><p>The worst-case scenario is that your domain name disappears you don’t notice and someone else buys it up, either a competitor or simply someone new trying to start a business with a similar name. You can try to fight for it but unless you have other protection like trademarks etc… you’ll likely be on the losing side of that battle.</p><h2>Selling Your Business</h2><p>You’ve worked hard and it’s time for a change or retirement and so you want to act on your exit strategy and sell your business, whoops… you have no control of the domain which runs your email and website. This will be even worse for you if it’s an e-commerce business as your domain could represent a large part of the value in selling your business, especially if it&#8217;s the brand as well.</p><p>Imagine you&#8217;re trying to sell your business, have no access to your domain and the company who bought it no longer exists? You might have to knock off a zero or two from your exit strategy sale all because you didn’t take the 30-60 mins to sort it out and get control of the Domain Name.</p><p>Ultimately your business should own the domain name &#8211; it&#8217;s a digital asset and it’s an integral part of your business, whether that is email or a website it’s part of your branding as well so you really should have full control of it, no excuses.</p><p>I’ll leave you with one last point&#8230;</p><h2>Domains Are A Financial Asset</h2><p>Did you know that domain names can actually hold value like with property, so it can go up in value…in some cases by quite a lot?</p><p>Some .com domain names sell for multi-millions of pounds like carinsurance.com went for $49.7 million and a lot of .co.uk’s for tens and hundreds of thousands gold.co.uk in 2015 sold for £600,000.</p><p>So do you really want to let someone else control a valuable asset that been built up using your marketing budget? Yeah, didn’t think so.</p><p>Now go and find out who controls your domain name and if it’s not you, it&#8217;s time to make it you.</p>								</div>
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		<p>The post <a href="https://contact.digital/own-and-control-your-domain-name-its-a-valuable-digital-asset/">Own and Control Your Domain Name – it’s a Valuable Digital Asset</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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		<title>Acquire More Traffic or Optimise The Page &#8211; What Comes First?</title>
		<link>https://contact.digital/acquire-more-traffic-or-optimise-the-page-what-comes-first/</link>
					<comments>https://contact.digital/acquire-more-traffic-or-optimise-the-page-what-comes-first/#respond</comments>
		
		<dc:creator><![CDATA[Alan Fair]]></dc:creator>
		<pubDate>Thu, 04 Jul 2019 09:28:16 +0000</pubDate>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Website Design]]></category>
		<guid isPermaLink="false">https://contact.digital/?p=4421</guid>

					<description><![CDATA[<p>Lots of people jump into trying to get more traffic to a website as their first reaction to I need more sales. What they don&#8217;t seem to consider is if the site isn&#8217;t converting then they might be wasting money by sending more traffic to it. Here are some things to consider before you start [&#8230;]</p>
<p>The post <a href="https://contact.digital/acquire-more-traffic-or-optimise-the-page-what-comes-first/">Acquire More Traffic or Optimise The Page &#8211; What Comes First?</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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						<section class="elementor-section elementor-top-section elementor-element elementor-element-11c186ba elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="11c186ba" data-element_type="section" data-e-type="section" data-settings="{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;954b12a&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;}]}">
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									<p>Lots of people jump into trying to get more traffic to a website as their first reaction to I need more sales. What they don&#8217;t seem to consider is if the site isn&#8217;t converting then they might be wasting money by sending more traffic to it.</p><p>Here are some things to consider before you start to spend money on new traffic.</p><h2>1. Consider the current traffic source</h2><p>Part of the issue here is that you first must know if the traffic you are getting is any good. So key indicators are things like:</p><ul><li>Are the new users going up each week/month/year?</li><li>Are the visitors staying on the site?</li><li>Are visitors returning and is that a behaviour that matches your customer profile?</li><li>How long are they staying on for?</li><li>How many pages are they looking?</li><li>Have they converted the goal of filling out the contact form or other KPIs</li></ul><p>Don’t forget to check Desktop, Tablet and Mobile traffic stats as well to see what devices your good visitors are using most as that’s what you might want to focus optimising for first.</p>								</div>
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				Depending on your industry, the choice of review platform matters. 			</p>
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									<h2>2. Consider your website itself</h2><p>Does your website have all the necessary things that make people want to buy, send you their details or pick up the phone to you? We call these trust indicators, so any of the following</p><ul><li>Awards</li><li>Clients you have already</li><li>Certification</li><li>Results you’ve gotten for others</li><li>Testimonials</li><li>Legal in place (terms and privacy policies, company number, registered address)</li><li>Phone number</li><li>Years in your industry</li><li>New contracts won</li></ul><p>All of these things may matter to your customers, but if they aren’t there this could be a reason why your leads/sales are slow to non-existent.</p><h2>3. Consider your content</h2><p>You may be limited to what you can change and that may well be the problem but change some simple things first if you can. The content you have on your site will usually consist of a few different types</p><ul><li>Text</li><li>Images</li><li>Video</li><li>Documents</li></ul><p>How you use each of these will help put across what you are doing or selling to a visitor &#8211; so it’s important to ensure that each type is used appropriately and maximised. Think headings, intro paragraphs, related images that inspire or inform the visitor, video that isn’t too long and is interesting to watch, documents that are useful and are in standard formats that most people can use.</p><h2>4. Consider your call to actions (CTAs)</h2><p>So you have traffic sources and content sorted now you need to focus on call to actions (CTAs) on each page. The best questions to ask are:</p><ul><li>Why is a visitor on this page?</li><li>What are they looking for?</li><li>What actions are they likely to want to take?</li><li>How do you send them on a journey through the website?</li></ul><p>Essentially the content you create is a huge part of the visitor’s journey through your business, services or products so it has to all make sense, but the important part if figuring out when they might be ready to take some action. This is a process that can take some time to figure out and may require lots of different testing to know for sure.</p><p>Some basic rules to follow:</p><ul><li>Make the call to action stand out</li><li>Where possible create the actions own space around it</li><li>If it’s linked in the text, make it obvious with things like underlining the text and maybe boldening it.</li><li>Have the call to action short and punchy where possible</li><li>Test different types like action or a friendly style to see what works best</li></ul><h2>5. Consider your reputation online</h2><p>You might want to check your reviews online as someone could have left a bad review that’s affecting your traffic and conversions and it isn’t necessarily a real customer leaving the review. Unfortunately, and especially in highly competitive industries, your competitors might try to leave bad reviews to pull your company down.</p><p>It can take one bad review in about 7 good reviews to put people off, but that does depend on what is said, there are many things people won’t care about as it’s not as important to them and if you have a good reason then take the opportunity to explain why, it goes a long way to an understanding, plus it shows people that they can engage with you that way if they do have a problem they know there’s a real person behind the company.</p><ul><li>Most platforms won’t let you remove the review unless it breaks their guidelines</li><li>The best you can do to a bad review is to respond to it and cover as many bases as possible.</li><li>You can try to outright call them out as a fake review but try to be nice and constructive about it</li><li>Create a dialogue &#8211; ask for their real name or an invoice/reference number so you can look into the problems they’ve had.</li></ul><p>We worked with a client that wouldn’t let anyone just browse the special occasion dresses on the racks, people complained and wrote a lot of bad reviews, but they didn’t appreciate that the dresses were delicate and that a lot of them would get damaged by customers not realising that and being heavy-handed, that meant then they had to remove that item from stock and record a loss or sell cheaper, so bad reviews and losing money, certainly not ideal.</p><p>Now people don’t complain any more as they understand why that process is in place and, in fact, they now do a personal shopper experience so they get to benefit from the staff&#8217;s knowledge and expertise in shapes, styles and colours of dresses.</p><p>So make sure to manage your reputation on other platforms it could make the difference.</p><h2>6. Consider what now?</h2><p>Ok, so results still just aren’t coming in and you’ve done all these things below.</p><ol><li>Assessed the type of traffic sources sending visitors to your site and they seem to be relevant.</li><li>Added trust indicators where you can to show that you are a trustworthy company to deal with.</li><li>Edited your content to the best of your ability to highlight your product or service.</li><li>Tested the various calls to actions.</li><li>You’ve cleaned up your reputation.</li></ol><p>So what now? Here are the potential things it could be:</p><ul><li>The design of your site has a big initial effect.</li><li>This is a big trust indicator, you only have about 50 milliseconds from someone loading your site for them to make a judgement on it. That means overall shapes and colour determine if they like it or not then they assess the rest of the content so images and text next then something like, say, a video.</li></ul><p>The layout of your site might need to be changed:</p><ul><li>How someone moves through your website and what information they are presented with might just not be quite right. Does it work well on Desktop, Tablet and Mobile? You can check Google Analytics to understand the quality of traffic on each.</li><li>You can also install software like <a href="https://mouseflow.com">Mouseflow</a> to visually record people using your site as you might discover some friction points that they are having trouble with. Just make sure you amend your privacy and cookie policy if you add it.</li></ul><h2>7. Consider more traffic now!</h2><p>Ok, you’ve done all the stuff before the website is converting better than it ever has, now aim to increase the traffic sources that are doing the best first and that’s it your site should be reborn!</p><p>If however you get to this point and the other steps haven’t helped it might be time to get an external opinion, maybe <a href="https://contact.digital/contact-us/">even hire a web or creative agency</a> to help.</p>								</div>
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		<p>The post <a href="https://contact.digital/acquire-more-traffic-or-optimise-the-page-what-comes-first/">Acquire More Traffic or Optimise The Page &#8211; What Comes First?</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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		<title>Should I use Shopify for my B2B e-commerce website?</title>
		<link>https://contact.digital/should-i-use-shopify-for-my-b2b-e-commerce-website/</link>
					<comments>https://contact.digital/should-i-use-shopify-for-my-b2b-e-commerce-website/#respond</comments>
		
		<dc:creator><![CDATA[colin adam]]></dc:creator>
		<pubDate>Tue, 18 Dec 2018 12:49:55 +0000</pubDate>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Website Design]]></category>
		<guid isPermaLink="false">https://contact.digital/?p=2350</guid>

					<description><![CDATA[<p>Introduction Shopify is a hosted e-commerce solution responsible for delivering just short of 2 million shops on the internet. Itâ€™s known for being pretty user-friendly and its premium version,Â Shopify Plus, powers around 5,000 websites from established brands like Penguin Books and Budweiser to modern, Instagram-friendly brands like Bootea and Leesa mattresses. The B2B e-commerce market [&#8230;]</p>
<p>The post <a href="https://contact.digital/should-i-use-shopify-for-my-b2b-e-commerce-website/">Should I use Shopify for my B2B e-commerce website?</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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									<h2>Introduction</h2><p><a href="https://www.shopify.co.uk/">Shopify</a> is a hosted e-commerce solution responsible for delivering just short of 2 million shops on the internet. It’s known for being pretty user-friendly and its premium version, <a href="https://www.shopify.co.uk/plus">Shopify Plus</a>, powers around 5,000 websites from established brands like <a href="https://shop.penguin.co.uk/">Penguin Books</a> and Budweiser to modern, Instagram-friendly brands like Bootea and <a href="https://www.leesa.co.uk/">Leesa mattresses</a>.<br />The B2B e-commerce market dwarfs that of the B2C e-commerce market, <a href="https://www.statista.com/study/44442/statista-report-b2b-e-commerce/">according to Statista</a>, yet most of Shopify&#8217;s own <a href="https://www.shopify.co.uk/success-stories">case studies</a> relate to consumer-focused food, beauty and clothing.<br />Obviously, huge parts of the B2B retail sector are dominated by wholesalers like AliExpress but there are many thriving businesses in the $7.7Tn B2B e-commerce space.<br />There are several key considerations when building a website in the B2B space.</p><p>Firstly, are you going to be B2B exclusively or offer a hybrid of B2B and B2C where trade suppliers can sign up for wholesale discounts?<br />Secondly, is the only goal of your website to have businesses purchase through your e-commerce or is lead generation and inquiry generation a part of your strategy?</p><p>Is Shopify fit for B2B retailers? What benefits are there from using Shopify? What constraints does Shopify have that could negatively affect your B2B model?<br />As we’ll explore in the rest of this blog, Shopify is a strong solution for building a shop but may strain at the additional requirements of a B2B retailer.</p><h2 style="text-align: left;">Shopify’s SEO limitations</h2><p style="text-align: left;">Another important aspect for many B2B retailers is SEO: the ability to rank well on high-intent keywords in their desired market. If SEO is a key consideration of yours then you need to be aware of Shopify’s SEO limitations out of the box.</p><p style="text-align: left;">Duplicate content, duplicate page titles and 404 errors are some pretty devastating SEO issues that come out of the box with Shopify. They can largely be addressed but do require some SEO and technical know-how. This guide from <a href="https://leanmetrics.io/blog/3-most-common-seo-problems-shopify/">Leanmetrics</a> is a good place to start.</p><p style="text-align: left;">Other issues include needing to manually add schema.org schema to the theme, no control over the robots.txt file, no video sitemap and no image sitemap.</p><p style="text-align: left;">For those looking to maximise their SEO potential through good technical SEO will be left wanting by many aspects of Shopify.</p><h2 style="text-align: left;">The E-commerce market</h2><p style="text-align: left;">If we look at the overall e-commerce market, thanks to <a href="https://trends.builtwith.com/shop">BuiltWith</a>, we can see that Shopify is a close second behind WooCommerce in the e-commerce technologies field.</p><p style="text-align: left;">Woocommerce is the free and open source solution that integrates with WordPress and brings all the power and flexibility of the WordPress ecosystem.</p><p style="text-align: left;">It should be noted that Shopify Plus represents just 56 of the top 10,000 websites in the world. This shows that scale can be achieved without the need of such a premium solution. Meanwhile, many of the mega brands using Shopify Plus such as Budweiser and Pepsico are using the platform for small volume transactions and rely on their giant and integrated wholesaling business for their primary revenue.</p>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">Conclusions</h2>				</div>
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									<p style="text-align: left;">Shopify is a robust e-commerce platform that shifts billions in annual sales. It does not, however, offer many of the lead generation and landing page requirements that a B2B retailer would require. Shopify can also be costly both in transaction fees through regular Shopify and software fees on Shopify Plus. The SEO control required by a B2B retailer trying to aggressively target high-intent keywords in their niche is also lacking.</p><p style="text-align: left;">At Contact, we specialise in WordPress and Woocommerce and all the flexibility that brings, so we are in that respect biased. However, for B2B retailers, particularly hybrid B2B retailers that want leads as well as sales we would gladly recommend Magento and Woocommerce over Shopify and Shopify Plus.</p>								</div>
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		<p>The post <a href="https://contact.digital/should-i-use-shopify-for-my-b2b-e-commerce-website/">Should I use Shopify for my B2B e-commerce website?</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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		<title>Designing your website&#8217;s customer journey</title>
		<link>https://contact.digital/designing-your-websites-customer-journey/</link>
					<comments>https://contact.digital/designing-your-websites-customer-journey/#respond</comments>
		
		<dc:creator><![CDATA[colin adam]]></dc:creator>
		<pubDate>Wed, 20 Jun 2018 12:57:53 +0000</pubDate>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Website Design]]></category>
		<guid isPermaLink="false">https://contact.digital/?p=2586</guid>

					<description><![CDATA[<p>Everyone is on a journey these days. The use of the word â€œjourneyâ€ has journeyed into the realm of overuse. You may be a reality tv contestant on a journey to your 15 minutes of fame or, like me, describe the fluctuations in your waist size as a â€œfitness journeyâ€. The term â€œcustomer journeyâ€ may [&#8230;]</p>
<p>The post <a href="https://contact.digital/designing-your-websites-customer-journey/">Designing your website&#8217;s customer journey</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
]]></description>
										<content:encoded><![CDATA[		<div data-elementor-type="wp-post" data-elementor-id="2586" class="elementor elementor-2586" data-elementor-post-type="post">
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															<img loading="lazy" decoding="async" width="1024" height="512" src="https://contact.digital/wp-content/uploads/2019/05/onpage-customer-journey-graphic-1024x512.png" class="attachment-large size-large wp-image-2599" alt="Graphic showing the onpage customer journey; from product page to basket to checkout to payment information" srcset="https://contact.digital/wp-content/uploads/2019/05/onpage-customer-journey-graphic-1024x512.png 1024w, https://contact.digital/wp-content/uploads/2019/05/onpage-customer-journey-graphic-344x172.png 344w, https://contact.digital/wp-content/uploads/2019/05/onpage-customer-journey-graphic-768x384.png 768w, https://contact.digital/wp-content/uploads/2019/05/onpage-customer-journey-graphic-300x150.png 300w, https://contact.digital/wp-content/uploads/2019/05/onpage-customer-journey-graphic.png 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />															</div>
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									<p>Everyone is on a journey these days. The use of the word “journey” has journeyed into the realm of overuse. You may be a reality tv contestant on a journey to your 15 minutes of fame or, like me, describe the fluctuations in your waist size as a “fitness journey”. The term “customer journey” may too be on the precipice of overuse in marketing circles but, ultimately, applying best practice to your website’s customer journey may send you on the way to being much more successful online.</p><h3>So what is a customer journey and why is it important to web design?</h3><p>Every consumer is different and there are many varying motivations and routes they can take when purchasing your product. To put it simply, a customer journey details the stages a consumer makes on the path to purchasing your product (or donating to your charity or reading more of your articles).</p><p><strong>Customer A</strong> might first hear about your product from a Facebook Ad while drunk. They click-through, purchase and 3 days later a parcel arrives that they have no recollection of buying.</p><p><strong>Customer B</strong> may have first heard about your product through a Facebook Ad too. She then proceeds to read a dozen reviews, half a dozen case studies, watch 4 YouTube tutorials and ask a series of questions to your customer service team. She then buys a week later.</p><p>These customer journeys are not the same but the outcomes are.</p><p>In fact, <strong><em>no two customer journeys are the same</em></strong>: so how do we map a typical customer journey and make it as frictionless as possible?</p><p>Here are three brief case studies from prominent brands: one for e-commerce, one for booking and one for content.</p>								</div>
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									<h3>Case study 1: Buy <em>the </em>Casper Mattress</h3><p>Casper are the subject of many, many marketing case studies. When you spend $300m on marketing it doesn’t just help you, it informs the industry too. Above is an annotated gallery of the standard successful user journey on the Casper site: I’ve visited your site and I want to buy a mattress.</p><p>As we can see from the <strong>home page</strong>, Casper are prominently advertising their mattress with a full-screen splash, some reassuring copy and a Which? endorsement. The call to action? “Shop the Mattress”. Not “Shop for Mattresses”. The mattress. The one. <a href="https://overthinkgroup.com/casper-content-marketing-strategy/">The one you’ve heard about in all the podcasts</a>. Casper do have other products and the main navigation will take you there if you were more interested in getting your dog a mattress. The only distraction on this page is a notification bar informing me that I can get a discount. This is pretty much essential for a brand like Casper whose myriad of marketing channels are often driven by discounts. If I want to buy a Casper mattress, I know a discount exists. By offering me a discount immediately Casper are keeping me on their website.</p><p><strong>Product Page</strong> – On the product page I can get insight into how the mattress has been made, tested and reviewed. I can also be further reassured by the 100-day guarantee. Unlike other sites where the various different mattress sizes might have been treated like different products, I’m being driven to select my mattress size from a drop-down and add it to my cart. I haven’t been asked how many mattresses I want as most people buy one. I can buy more than one but Casper haven’t overcomplicated this flow.</p><p><strong>The cart</strong>: Again, most people buying from Casper’s website buy 1 mattress. The cart automatically opens, I’m given the subtle option of applying a promo code and I’m being prompted to go to the checkout.</p><p><strong>The Billing Stage:</strong> Once I’m in the checkout phase, the conventional site navigation disappears. It’s time to focus. I am presented with several options: do I want to pay with 1-click via PayPal? Do I want to pay with my credit/debit card (and the card type is automatically detected)? Do I require a repayment plan? Still, at this stage, I can put in a promo code.</p>								</div>
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															<img loading="lazy" decoding="async" width="1024" height="576" src="https://contact.digital/wp-content/uploads/2019/05/specsavers-flow-1024x576.png" class="attachment-large size-large wp-image-2598" alt="Screenshot of Specsavers &#039;Book An Eye Test&#039; user journey" srcset="https://contact.digital/wp-content/uploads/2019/05/specsavers-flow-1024x576.png 1024w, https://contact.digital/wp-content/uploads/2019/05/specsavers-flow-344x194.png 344w, https://contact.digital/wp-content/uploads/2019/05/specsavers-flow-768x432.png 768w, https://contact.digital/wp-content/uploads/2019/05/specsavers-flow-300x169.png 300w, https://contact.digital/wp-content/uploads/2019/05/specsavers-flow.png 1600w" sizes="(max-width: 1024px) 100vw, 1024px" />															</div>
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									<h3>Case study 2: Get your eyes seen at Specsavers</h3><p>If you’re not selling directly on your website, then chances are you’re taking appointments. Specsavers, of course, does both but we were particularly impressed by their customer journey for booking an eye test.</p><p>Booking an eye test is prominent on the website and reflects one of the two main tasks carried out by visitors to the website: book an appointment or buy glasses.</p><p>The user can then search by location, by either typing the location or by letting Specsavers know your browser’s location, and are given a list of their closest shops.</p><p>A simple card view of possible appointment types, sorted by popularity, is presented to the user who then picks their time from a list of available appointments.</p><p>The user can only pick from appointments that are available. The user is not able to enter a time and check for appointments close to that time. The appointment availability check was done in advance of the user selecting anything. By only offering what is available, potential friction is reduced. This is similar to when e-commerce sites deprioritize and visually indicate items that are out of stock – giving the visitor less opportunity to get upset.</p><p>The user must then provide their contact details and confirm the appointment. While the number of details that Specsavers requires leans on the excessive side, there is good reason for this.</p><ol><li>Specsavers can check the user’s eligibility for a free eye test.</li><li>By taking the user’s contact details the user is less likely to abandon the appointment if the threat of an angry phone call looms.</li></ol><p>At this point, Specsavers are creating the sort of friction which benefits their business.</p><p>Once the appointment is confirmed the user is then prompted to add the event to their calendar. If reminded of an event by their phone, the user is more likely to attend. This also saves the user any time required to manually update an appointment.</p><p>This is a particularly good customer journey because at no point was any distracting information presented to the user.</p>								</div>
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															<img loading="lazy" decoding="async" width="270" height="480" src="https://contact.digital/wp-content/uploads/2019/05/theoutline.gif" class="attachment-full size-full wp-image-2597" alt="Animated GIF showing easy sliding feature of the Outline article navigation" />															</div>
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									<h3>Case study 3: Read More on The Outline</h3><p><a href="https://theoutline.com/">The Outline</a> is a design-driven culture publication started in late-2016. Unlike the majority of content websites, the Outline focuses less on a New York Times or Guardian style grid-driven homepage and more on mobile first, immersive and highly swipeable content. <br /><br />The Outline is a website who expects its users to interact with it as if it was Snapchat. While swiping on the web is still uncommon the user is prompted that they can swipe on first visit, while dot navigation indicates swipability to returning visitors.<br /><br />In the .gif above we see how easy it is to swipe between articles on the Outline. Is the current article not interesting to you? Try another! This ties heavily into the notion, originating with the <a href="https://medium.com/thrive-global/how-technology-hijacks-peoples-minds-from-a-magician-and-google-s-design-ethicist-56d62ef5edf3">ethical designer Tristan Harris</a>, that your smartphone is “the slot machine in your pocket”. Unlike the randomness of social media, The Outline is a publication with an ethos and a perspective: if you share that ethos swipe here and there’s a good chance you’ll find something you like.</p><p>Every few swipes on the Outline brings the user to an advert. Not just any old advert though: <strong>an advert that is native to the website and is formatted like an article</strong>. While the advertising is clearly marked as such, the aesthetic of the ad page is more likely to compel people who like the design choices of The Outline to pay attention to it.</p><p>So, if you want users to read more or to read more adverts then the solution is simple:<strong> immerse them in the content</strong>, <strong>make finding new content super easy</strong> and <strong>make your adverts just as attractive as your feature stories</strong>. Perhaps this is not that simple after all.</p>								</div>
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									<h2 class="vc_custom_heading">Some best practices</h2>								</div>
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															<img loading="lazy" decoding="async" width="1024" height="640" src="https://contact.digital/wp-content/uploads/2019/05/mobile-site-abandonment-three-second-load-1024x640.jpg" class="attachment-large size-large wp-image-2591" alt="53% of visits are abandoned if a mobile site takes longer than 3 seconds to load" srcset="https://contact.digital/wp-content/uploads/2019/05/mobile-site-abandonment-three-second-load-1024x640.jpg 1024w, https://contact.digital/wp-content/uploads/2019/05/mobile-site-abandonment-three-second-load-344x215.jpg 344w, https://contact.digital/wp-content/uploads/2019/05/mobile-site-abandonment-three-second-load-768x480.jpg 768w, https://contact.digital/wp-content/uploads/2019/05/mobile-site-abandonment-three-second-load-300x188.jpg 300w" sizes="(max-width: 1024px) 100vw, 1024px" />															</div>
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<h3>Fast Page-Loading Times</h3>
<p>This one is easy to overlook. The design of your website is paramount and everyone has a good connection these days anyway? Well, not according to Google. As many as 53% of users will leave a website if it doesn’t load in 3 seconds on mobile! We live in the age of the app, where content is often delivered when the customer isn’t paying attention so it seems instantaneous when they are paying attention. This means that the good old web suffers from the shortened attention span of the average mobile user. By delivering your website even more quickly to your user (and by saving them on their data bills too) you can guarantee a better chance of turning your website visitors into paying customers.</p>
<p>Think of this from the user’s perspective. I want to buy your product&nbsp;<strong>now</strong>&nbsp;and my phone signal is iffy at best. Can I do it?&nbsp;<em>Will you let me?</em></p>
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<h3>Clear Calls-to-Action</h3>
<p>Button design has been on a journey but the old wisdom still remains true: the more obvious a button is, the more likely it is to be clicked!</p>
<p>I’m a big believer that the first call-to-action on your website should reflect the ultimate goal of the user journey. Got a service? Sign Up. An App? Download App. Generating leads? Get in Touch.</p>
<p>When there is additional complexity, for example in e-commerce, then emphasis on seasonal goods or sale items may take priority on the homepage. If someone wants something from a category or a particular item type then chances are that at some point they’ve used search. For most websites, that will involve Google Search. For Amazon and Ebay, search often occurs natively on the platform.</p>
<p>Top Tip: Clear URL structures and categorization are super helpful to users not just on-page but when they are finding your website through search engines too.</p>
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<h3>Checkout Design</h3>
<p>I want to buy your product but I have 5 minutes until I have to leave the house. Your website design and pagespeed will absolutely have an influence on whether I can do this but your checkout design creates potentially the biggest piece of friction in the process.</p>
<p>The team at Spiralyze have written&nbsp;<a href="https://spiralyze.com/metrics/checkout/issues/">a fantastic (28-part) series</a>&nbsp;on checkout best practices that I recommend you read but I will highlight a few important points here.</p>
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<h3>Reduce Distractions</h3>
<p>Once someone is at the checkout stage, allow them to focus on the process. Keeping your site’s standard navigation in place might just cause someone to stop paying for your product and have them read a blog instead. Having a coupon code section that is very visible will cause your customer to leave your page and research if they can find a coupon code elsewhere!</p>
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<h3>No Unnecessary Form Fields</h3>
<p>Is your client a Mr.? A Mrs? A Sir? A Dr? A Viscountess? A Captain? Does any of this matter? While inclusive design is a big trend – the overarching theme of not asking unnecessary questions is important for optimising the customer journey. Every time you ask a question you are creating a point of friction that might just stop the buying process.</p>
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															<img loading="lazy" decoding="async" width="400" height="300" src="https://contact.digital/wp-content/uploads/2019/05/mailchimp.gif" class="attachment-medium_large size-medium_large wp-image-2593" alt="Mailchimp pre-send animation" />															</div>
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									<div class="wpb_text_column wpb_content_element "><div class="wpb_wrapper"><h3>Constantly reassure the customer</h3><p><strong>Money back guarantees. Easy returns. Emphasise the security of the till.</strong> These are all ways to reassure the customer just as they’re about to hit the “confirm purchase” button. Understand that regardless of testimonials or reviews, someone who is a brand new customer to your website will feel some degree of anxiety about confirming a purchase. Do your best to mitigate this.</p><p>On the other hand, <a href="https://mailchimp.com/">Mailchimp</a> (the email marketing service) has a phenomenal way of <em>creating anxiety</em> around a conversion point. By animating a sweaty, shaky finger over a big red button Mailchimp emphasises that there is no way to stop their mailer after this point and you better be sure that what you’re sending is correct.</p></div></div>								</div>
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				<section class="elementor-section elementor-top-section elementor-element elementor-element-8a5661f elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="8a5661f" data-element_type="section" data-e-type="section" data-settings="{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;fa643b5&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;}]}">
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															<img loading="lazy" decoding="async" width="657" height="808" src="https://contact.digital/wp-content/uploads/2019/05/casper-delivery.png" class="attachment-medium_large size-medium_large wp-image-2595" alt="Screenshot of Casper delivery options. Highlighting transparent pricing and process." srcset="https://contact.digital/wp-content/uploads/2019/05/casper-delivery.png 657w, https://contact.digital/wp-content/uploads/2019/05/casper-delivery-186x229.png 186w, https://contact.digital/wp-content/uploads/2019/05/casper-delivery-244x300.png 244w" sizes="(max-width: 657px) 100vw, 657px" />															</div>
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									<div class="wpb_text_column wpb_content_element "><div class="wpb_wrapper"><h3>Transparent Delivery Prices &amp; Process</h3><p>Deliveries are an enormous source of anxiety for users. Be explicit when listing your delivery options. Being stung late in the checkout process by a heavy delivery fee or an ambiguous shipping window can put customers off for good. Driver tracking, like on Amazon Prime Now or via DPD, helps reassure customers that they know exactly where their product is. Conversely, online junk bazaar Wish.com famously ships its low cost and dubious quality items in 24-30 days, deliberately de-emphasising the importance of the product (if you need something urgently, you won’t get it from Wish).</p></div></div>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">Conclusions</h2>				</div>
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									<p>The principles of creating a good user journey are, at their heart, simple:</p>								</div>
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										<span class="elementor-icon-list-text">Get your user from the beginning to the end of their journey in as few steps as possible.</span>
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										<span class="elementor-icon-list-text">Utilise both the design and technical aspects of your website to minimise the friction for the user.</span>
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										<span class="elementor-icon-list-text">Test, iterate and welcome feedback.</span>
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										<span class="elementor-icon-list-text">Use industry best practices not only to inform your design but to create familiarity.</span>
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		<p>The post <a href="https://contact.digital/designing-your-websites-customer-journey/">Designing your website&#8217;s customer journey</a> appeared first on <a href="https://contact.digital">Contact Online Ltd.</a>.</p>
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